I take your confidentiality and privacy rights very seriously. The following information explains how your personal information is processed, transferred, and stored. This is in accordance with the guidance regarding required accountability and transparency to you under the General Data Protection Regulation (GDPR) 2018.
What Personal Data do I collect?
I collect personal data during the initial referral/contact process via the website, emails, telephone or SMS. Additional personal data may then be required as part of the coaching process.
Personal information that I may require can include:
• Contact details (telephone and email)
• Current presenting information
• Progress notes for each discussion
How do I store your personal information?
Your information may be stored electronically on password-protected devices. Information may also be stored on paper, such as with notes, which are securely held in locked storage. I need to store your information long enough to adhere to the requirements of HMRC, professional bodies and insurers, which may be up to 10 years. If you provide data during an enquiry as a prospective client but decide not to work with me, your data will be deleted or securely destroyed within a month.
Your rights in relation to personal data
As a data subject, you have the following rights under the GDPR guidelines:
• The right to be informed about the collection and use of personal data.
• The right of access to the personal data I hold about you.
• The right to rectification if any personal data held is inaccurate or incomplete.
• The right to be forgotten – you have the right to request that your information is deleted from our system. This may be limited by requirements for me to retain data for a fixed period in order to adhere to professional, legal, accounting, taxation or insurer requirements.
• The right to restrict processing.
• The right to data portability – you can obtain and use your personal data for your own purposes across different services.
• The right to object to the use of your personal data for particular purposes.
• Rights with respect to automated decision-making and profiling.
• The right to lodge a complaint with a supervisory authority. If you would like further information concerning your rights, don't hesitate to get in touch with us via the contact form.
We may obtain information about your general internet usage by using a cookie file stored on your browser or your computer's hard drive.
Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
Some of the cookies we use are essential for the site to operate. Some cookies are allocated to your PC only for the duration of your visit to a website called session-based cookies. These automatically expire when you close your browser. Another type of cookie, known as “persistent” cookies, can remain on your PC for a period.
How to remove cookies
You can block cookies by activating the setting on your browser, which allows you to refuse the use of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be to access all or parts of my website.